Introduction
This Privacy Policy explains how Cygnus Clients Connections SL, operating the website appliance-repair-stockport.com ("we", "us", or "our"), collects, uses, shares, and protects your personal information when you use our lead generation platform for appliance repair services in Stockport and the surrounding areas of Greater Manchester.
We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or services, you consent to the collection and use of your information as described in this policy.
Data Controller
The data controller responsible for your personal information is:
- Company: Cygnus Clients Connections SL
- Registered in: Principality of Andorra
- Tax ID (NRT): L-719606-R
- Registered Address: C. Prat de la Creu 59-65, ESC. D 3 PIS, AD500 Andorra la Vella, Andorra
- Email: [email protected]
International Data Processing
As our company is based in Andorra, your personal data may be processed outside the United Kingdom. Andorra has been recognised by the UK as providing an adequate level of data protection, meaning your data benefits from equivalent protections when transferred to Andorra.
UK Representative
As a company based in Andorra (a country recognised by the UK as providing adequate data protection), we do not currently have a designated representative in the United Kingdom under Article 27 of the UK GDPR.
For any data protection enquiries or to exercise your rights, you may contact us directly at [email protected]. Alternatively, you have the right to lodge a complaint directly with the Information Commissioner's Office (ICO).
Information We Collect
We collect and process the following types of personal information:
Information You Provide Directly
- Contact details: Name, email address, telephone number, postal address
- Service information: Appliance type, brand, model, fault description
- Appointment details: Preferred dates, times, and access arrangements
- Payment information: Billing address, payment method details (processed securely by our payment providers)
- Communications: Messages, enquiries, and feedback you send us
Information Collected Automatically
- Device information: IP address, browser type, operating system
- Usage data: Pages visited, time spent on site, referral source
- Location data: General geographic location based on IP address
- Cookies: See our Cookie Policy for details
How We Use Your Information
We use your personal information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Providing repair services and fulfilling bookings | Contract performance |
| Processing payments and invoicing | Contract performance |
| Communicating about your service appointments | Contract performance |
| Responding to enquiries and providing customer support | Legitimate interest |
| Sending service reminders and follow-ups | Legitimate interest |
| Improving our website and services | Legitimate interest |
| Sending marketing communications (with consent) | Consent |
| Complying with legal obligations | Legal obligation |
Sharing Your Information with Third Parties
Important: To provide our appliance repair services effectively, we may share your personal information with trusted third-party service providers who assist us in delivering and fulfilling our services to you.
We may share your personal information with the following categories of third parties:
Service Delivery Partners
- Technicians and engineers: Independent contractors and partner repair specialists who perform repairs on our behalf. They receive your contact details, address, and appliance information necessary to complete the service.
- Parts suppliers: When ordering replacement parts for your appliance, we may share relevant appliance details and delivery address.
- Scheduling and dispatch services: Third-party platforms that help us manage appointments and technician routing.
Business Operations Partners
- Payment processors: Secure payment service providers (e.g., Stripe, PayPal) who process card transactions on our behalf.
- Communication platforms: Email service providers, SMS gateways, and customer service tools used to contact you about your booking.
- Cloud hosting providers: Secure servers where our website and customer data are stored.
- CRM and booking systems: Software platforms used to manage customer relationships and service scheduling.
Analytics and Marketing Partners
- Analytics providers: Google Analytics and similar services that help us understand how visitors use our website.
- Advertising platforms: Google Ads, Facebook Ads for remarketing purposes (only with your consent).
Legal and Regulatory
- Legal authorities: When required by law, court order, or to protect our legal rights.
- Professional advisers: Accountants, lawyers, and insurers as necessary for business operations.
Our commitment: All third parties with whom we share your data are contractually obligated to keep your information confidential and secure, and to use it only for the specific purposes for which it was shared. We do not sell your personal information to any third party.
International Data Transfers
Some of our third-party service providers may be located outside the United Kingdom. When we transfer your personal data internationally, we ensure appropriate safeguards are in place, including:
- Transfers to countries with adequate data protection laws as recognised by the UK
- Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO)
- Binding Corporate Rules where applicable
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:
| Data Type | Retention Period |
|---|---|
| Service records and invoices | 7 years (legal requirement) |
| Customer contact details | 3 years after last service |
| Website analytics data | 26 months |
| Marketing consent records | Until consent is withdrawn |
| Enquiries without booking | 12 months |
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted via our website
- Secure, password-protected access to customer data systems
- Regular security assessments and updates
- Staff training on data protection and confidentiality
- Secure disposal of data when no longer required
Your Rights Under UK GDPR
Under the UK GDPR, you have the following rights regarding your personal information:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data in certain circumstances ("right to be forgotten").
- Right to restrict processing: Request that we limit how we use your data.
- Right to data portability: Request your data in a structured, commonly used format.
- Right to object: Object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent.
- Rights related to automated decision-making: Not be subject to decisions based solely on automated processing.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
Marketing Communications
We may send you marketing communications about our services, special offers, and promotions if you have:
- Given us your explicit consent to receive marketing; or
- Previously used our services (existing customer relationship) and not opted out
You can opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us directly at [email protected]
- Replying "STOP" to any SMS marketing message
Cookies and Tracking
Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policy of any website you visit.
Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.
Complaints
If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the UK supervisory authority:
- Information Commissioner's Office (ICO)
- Website: ico.org.uk
- Phone: 0303 123 1113
We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us:
- Email: [email protected]
- Registered Address: C. Prat de la Creu 59-65, ESC. D 3 PIS, AD500 Andorra la Vella, Andorra
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.
We encourage you to review this page periodically to stay informed about how we protect your information.
Last updated: December 2025