Thermor Appliance Repair in Heatons North

What does error code W.25 mean on a Thermor heat pump water heater?

Error W.25 indicates a power supply or compressor operation fault. Check that the room is adequately ventilated and nothing is obstructing airflow. Switch off the water heater for 15 minutes, then restart. If the error persists, contact a qualified heating engineer.

What does error code Err04 mean on a Thermor towel rail?

Error Err04 indicates the presence/absence detector has a connection or operation fault. This only applies to towel rails with motion sensors. Ensure the detector lens is clean and unobstructed, then power cycle the unit.

What does error code Err04 mean on a Thermor electric radiator?

Error Err04 indicates a connection or detection fault with the presence/absence detector. This only appears on models with motion sensors. Check that nothing is obstructing the detector lens and clean the surface gently. If the error persists, contact a qualified engineer.

What does error code Err06 or FAN ERROR mean on a Thermor towel rail?

Error Err06 or FAN ERROR indicates the integrated blower/fan is not functioning correctly. This applies to towel rails with a boost fan feature. Clean the filter if applicable and check that the fan grille is not blocked. If the fan is not spinning, contact a qualified engineer.

What does error code W.28 mean on a Thermor heat pump water heater?

Error W.28 indicates the automatic defrost cycle is not functioning correctly. Check that airflow to the unit is not obstructed and the room temperature is within operating limits. If the error persists, contact a qualified engineer to inspect the defrost system.

Why does my Thermor heat pump water heater make noise?

Heat pump water heaters produce operational noise from the integrated heat pump compressor and ventilation fan during heating cycles. This is normal operation. Thermor recommends installing these units in non-habitable spaces such as a utility room, garage, or cellar rather than near living areas or bedrooms.

Is the Cozytouch app free to use?

Yes, the Cozytouch application is completely free to download and use. There are no subscription fees.

What are the different types of electric radiators?

The three main types are convectors, radiant panels, and soft heat (inertia) radiators. Convectors heat air directly and respond quickly but can create uneven temperatures. Radiant panels emit infrared heat for better comfort. Soft heat radiators with thermal inertia provide the highest comfort level with even, sustained warmth.

What are the installation requirements for an ambient air heat pump water heater?

An ambient air heat pump water heater must be installed in an unheated, non-habitable, frost-free room with a minimum volume of 20 cubic metres. The room temperature should remain between 5°C and 35°C throughout the year. Suitable locations include garages, utility rooms, or cellars.

What should I do for short and long absences with Thermor radiators?

For absences of less than 2 hours, do not adjust the controls. For absences of 2 to 24 hours, lower the control by two positions or switch to Eco mode. For absences longer than 48 hours, use Frost Protection mode to maintain 7°C.